About
A summary of Shane...
IT Specialist with over ten years of experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.
Skills

Hard- & Software Support / Troubleshooting

Active Directory, Windows Server

Windows & Linux

Customer service

Networking, Printers

Mobile Device Management

Microsoft 365

Remote Administration

Experience

Information Technology Support Engineer

Amazon linkedin.com

Mar 2022 to Oct 2022Kaiserslautern, Rheinland-Pfalz, Deutschland
  • Build Support of the Amazon Robotic Fulfillment Center SCN2

IT-Techniker

Alcom GmbH linkedin.com

Jul 2019 to Apr 2020Sankt Ingbert, Saarland, Deutschland

System Engineer

Reboot GmbH linkedin.com

Feb 2018 to May 2018Zweibrücken | Kaiserslautern | Mannheim
  • Project John-Deere

IT-Techniker

FM-Computer KG

Oct 2009 to Sep 2017Zweibrücken, Rheinland-Pfalz, Deutschland
Education

Technisch gewerbliches Berufsbildungszentrum 1 Saarbrücken

Fachinformatiker/Systemintegration, Netzwerk- und Systemadministration/Administrator

Dec 2009 to Dec 2012

Berufsbildende Schule Zweibrücken

Staatlich geprüfter kaufmännischer Assistent für Datenverarbeitung, Datenverarbeitung

Dec 2007 to Dec 2009
Certificates

Fachliches Englisch/ Schwerpunkt Informationstechnik

TGBBZ1 Saarbrücken

Jun 2012

WISDOM | Grundlagen der Kryptografie

TGBBZ1 Saarbrücken

Jun 2012

Acer DSR

Acer Inc

2016

Enterprise Design Thinking Practitioner credly.com

IBM

Enterprise Design Thinking - Team Essentials for AI credly.com

IBM

IBM Cloud Private - Foundation Technology credly.com

IBM

Authorized Brother Technician

BROTHER INTERNATIONAL GmbH

Oct 2014
Languages

Deutsch ⋅ Native Speaker

Englisch ⋅ Professional Working

View Resume

Posts

Open Source Activity

Public Repos: 50
Pull Requests: 18
Contributed Repos: 2
Starred Repos: 175
Watched Repos: 55
Organizations: 1
Public Gists: 6